Frequently Asked Questions

How do you offset the carbon footprint of my new mattress?

We have purchased carbon credits to offset the purchase of all new mattresses. In an effort to save paper and be just a little bit greener, we will not send you a certificate unless specifically requested. However we do provide a link to our carbon offset partner. Learn more about our carbon neutrality.

Do I need a foundation for my latex or memory foam mattress?

We highly recommend purchasing a proper foundation. Your memory foam or latex mattress needs to be on a firm base to maintain its integrity. Also not having your mattress on a firm flat base will void the warranty. If you do choose not to purchase a foundation from us you can place plywood on top of a traditional box spring to create a good solid surface.

How do I Checkout? How Do I redeem my coupon code?

Checking out is as easy as putting the item in your shopping cart and then telling us where to send it. Click here for detailed instructions.

What is the size of each mattresses?

Numbers are in inches.

Read more about mattress sizes here.

What is your warranty?

Our Anatomic Global / Ecomfort and Natura mattresses have a 20 year warranty. The Eco Splendor line has a 7 year warranty and all of our Sleep Tek products carry a 10 year warranty.

How long will it take to get my new bed?

Our Anatomic Global / Ecomfort beds usually ship within 72 hours. The Natura and Sleep Tek mattresses usually ship in 7 to 10 days. All of our beds are custom made to order so a little extra lead time is required.

What makes Anatomic Global / Ecomfort Eco Friendly and/or Green?

Anatomic Global / Ecomfort memory foam uses a plant based oil to replace petroleum products in a substantial amount of the product. The facility also has a unique zero emissions chamber and recycles all of its waste. The mattress covers are made of a fast renewing bamboo fabric that is actually softer than Egyptian cotton.

You can read more about Ecomfort here.

What makes Natura Eco or Green

• Shredded Latex – They invented the process to rescue latex ends, shred them and reuse them in pillow cores.
• Wool – They are the only mattress manufacturer in North America to card their own wool which cuts down on contamination and transportation costs.
• Foam products – Their foam products are 30% soy which replaces petroleum products in the production process.
• All Products – A percentage of everything they produce has a natural and organic component.
• Recycled water bottles – They have an eco-green pillow that uses recycled water bottles for its core.

What If I am not satisfied with my Ecomfort Mattress?

As confident as we are that you will love your Ecomfort mattress you do have the option to exchange your bed. You must sleep on the bed for 30 nights and send it back for replacement within 60 days. You must exchange the mattress for one that is the same size. You must pay a $79 exchange fee and the returned mattress cannot be soiled or damaged. You are also only able to exchange beds costing $499 or more.

Is memory foam hot to sleep on?

That is a common concern people have with memory foam. Our eco memory foam is a unique open cell product that dissipates heat 9 times faster than other memory foam on the market.

What is temperature neutral memory foam?

Our memory foam is temperature neutral, meaning that it sleeps the same at any room temperature. Some memory foam products on the market will feel either more firm or more conforming, depending on the room temperature. Our unique design maintains its integrity at any room temperature and feels the same night after night.